Refund policy
# REFUND & RETURN POLICY
**Last updated: October 6, 2026**
At Plushbell, we want you to feel confident when shopping with us. Purchases made through **plushbell.store** are covered by our **90-Day Guarantee**, subject to the conditions described below.
## 1. 90-Day Return Policy
You may request a return within **90 days of receiving your order**.
To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn, and in its original packaging when applicable. You will also need your receipt or proof of purchase.
To start a return, contact us at:
[theplushbell@gmail.com](mailto:theplushbell@gmail.com)
Please include:
- Your order number;
- The email address used for your purchase;
- The reason for the return; and
- Photos or videos when relevant.
Please do not send any item back before receiving return instructions from us. Items returned without prior authorization may not be accepted.
## 2. Return Shipping Costs
Unless the product arrived damaged, defective, or incorrect, **return shipping costs are the responsibility of the customer**.
Customers are responsible for safely packaging and shipping the returned item using the return instructions provided by Plushbell.
We recommend using a tracked shipping method, as Plushbell cannot be responsible for return packages lost or damaged while in transit.
If the item arrived damaged, defective, or you received the wrong product, Plushbell will cover the reasonable return or replacement shipping costs.
## 3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, materially different from what you ordered, or you receive the wrong product, contact us as soon as possible at:
[theplushbell@gmail.com](mailto:theplushbell@gmail.com)
Please provide your order number and clear photos or videos showing the issue.
Once reviewed, we may offer a replacement, refund, or another appropriate solution at no additional shipping cost to you.
## 4. Exceptions / Non-Returnable Items
We cannot accept returns for:
- Items that have been used, damaged, or altered after delivery;
- Items returned without prior authorization;
- Gift cards; or
- Products that are specifically identified as non-returnable before purchase, where permitted by applicable law.
If you have questions about whether your item is eligible for return, please contact us before sending it back.
## 5. Exchanges
The fastest way to receive a different color or product is to request a return for the item you received and, once the return is approved, place a separate order for the replacement item.
If the exchange is required because we sent a damaged, defective, or incorrect item, please contact us and we will provide the appropriate solution.
## 6. European Union 14-Day Cooling-Off Period
If your order is delivered to the European Union, you may have the legal right to cancel or return your order within **14 days of receiving it**, without providing a reason, subject to applicable consumer protection laws.
The product must be returned in the same condition in which it was received, unused and in its original packaging when applicable, together with proof of purchase.
This statutory right is separate from Plushbell's 90-Day Guarantee and does not limit any additional rights you may have under applicable law.
Unless otherwise required by applicable law, return shipping costs remain the responsibility of the customer.
## 7. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within **10 business days**.
Please keep in mind that your bank, credit card company, or payment provider may require additional time to process and post the refund.
If more than **15 business days** have passed since your refund was approved, please contact us at:
[theplushbell@gmail.com](mailto:theplushbell@gmail.com)
## 8. Contact
If you have any questions regarding returns, refunds, or your order, contact us at:
**Email:** [theplushbell@gmail.com](mailto:theplushbell@gmail.com)
**Website:** plushbell.store